Online Pharmacy and Remote Prescribing: Why Regulators Are Raising the Bar

Remote consultations and online pharmacies have made healthcare far more convenient. They have also given regulators new concerns, particularly where powerful medicines are prescribed on the basis of an online questionnaire alone.

The regulator's view

The General Pharmaceutical Council expects online pharmacies to have enough information to be sure that a prescription is clinically appropriate. In 2026, it published an analysis of inspections that identified unsafe practice among some online providers, including supply without direct clinician interaction.

What good practice looks like

• Identity checks to make sure the patient is who they say they are.

• Verification of key information, such as weight or existing conditions, rather than relying only on self-reporting.

• Sharing information with the patient's GP where appropriate.

• Clear processes for follow-up and for handling side effects.

The fake pharmacy problem

The MHRA continues to warn the public about fake pharmacy websites and social media sellers. Legitimate online pharmacies should display their GPhC registration clearly so patients can check it.

Why supply chain integrity matters online

An online pharmacy is only as trustworthy as its suppliers. Buying from licensed wholesalers with full traceability protects patients and protects your registration. Acorn Pharmaceuticals supplies GPhC-registered pharmacies and regulated clinics, and every order comes with the paperwork you need.